Our approach to training and development
The important difference with Blue Sky training is that it is integrated into the business; aligned to your business objectives and not treated as a stand alone project. Training works when it is integrated completely into the working environment. Newly learnt skills must be applicable the minute they have been learnt and they must deliver results. Before completing any training programme we ensure the environment is fit for purpose and therefore the training will deliver results.
The following provides a brief overview of our training toolbox with some case studies:
Conferences
Applying our Conscious Choice Cycle™, we craft highly impactful experiences through the use of story telling, theatre, professional actors, voice of the customer, video, music, training and role play in the form of an inspirational show that has proven to motivate, build skills and embed lasting individual memories that encourages continuous improvement.
‘Through the Customer’s Eyes’ - an inspirational conference geared towards both disturbing, engaging and developing 400 managers from across the UK in ‘sales through service’.
Facilitation of the three day 2009 global leadership conference for all CEOs and MDs from around the world including interviewing the CEO on stage.
Experiential learning
These courses are fully tailored, depending on the client’s objectives.
A customer retention programme that incorporated the use of professional actors to deliver role play scenarios. People were engaged to such an extent that performance increased by 138%.
This programme involves taking leaders out of their comfort zones and practising true leadership with real consequences. One director talked about how it had changed his life and the programme stood head and shoulders above Cranfield or Harvard.
Blended approach
This uses a range of media, workshops, on-the-job training and self-directed learning to appeal to all learning styles. Examples include BBC Worldwide, East Midlands Electricity and BMW.
Accelerated learning
Accelerated learning is considered at the design phase of all our programmes. We can also provide invaluable support to internal training teams, for example:
We trained the internal training team in accelerated learning techniques, setting the standard for all future design.
Accreditation
Our programmes are accredited by a diverse range of bodies, from industry associations to universities. Two examples are:
This management training programme has been accredited by Tyneside University and awarded a foundation degree in call centre management.
This call centre based management development programme won three awards and was accredited by the Call Centre Association.
