Training
Blue Sky training delivers the results businesses need to see: ROI, customer excellence and skilled, committed people. And it does it in a way that lasts.
Our training provision includes:
- Training across all service and sales touch points, including contact centres, field sales, retail and account management teams.
- Management and leadership development - including senior and middle managers, team leaders and field teams.
- Bespoke in-house training - developed around your business and people needs.
- Co-sourced training - a strategic training partnership that delivers the best of in-house and outsourced training services.
Why Does It Work?
Aligning directly with business goals
We place training firmly on the board’s agenda by agreeing measurable performance improvements up front. So confident are we in the results we can achieve, we are prepared to share both the risk and the reward of our performance improvement programmes. The important difference with Blue Sky training is that it is integrated into the business; aligned to your business objectives and not treated as a stand alone project. The result? Inspired, confident individuals, delivering tangible, sustained improvements in performance.
Using a research based approach
We have been studying high performing sales and service behaviour for over 15 years and work in partnership with the UK’s leading professor in High Performing Behaviour. From face-to-face selling to call centres, from senior management to front line staff, we have observed, analysed and dissected people’s behaviour and reactions.We combine the results of all this research with the output from your diagnostic and feed it into our training development. This means course content is based on fact rather than instinct, and is always relevant to delegates’ needs.
Preparing the environment
Training works when it is integrated completely into the working environment. Newly learnt skills must be applicable the minute they have been learnt and they must deliver results. Before completing any training programme we ensure the environment is fit for purpose and therefore the training will deliver results.
Doing it in the right way
We believe effective learning makes an impact at both a rational and an emotional level. People trained by Blue Sky not only learn what to do, they are able to do it, want to do it, and significantly, will continue to do it. We achieve this by giving them training that is specific and relevant, presented in a way that interests and inspires, and delivered by people they respect.
And continuing to do it
Some of our greatest achievements are the result of ongoing relationships with clients where we share responsibility for results long after the initial training is completed. Our goal is to improve the performance of your team, which for us is a long-term project.
Blue Sky and Virgin Atlantic won a Training Award for the ongoing training programme initiated in 2001. The judges were impressed by how it demonstrated sustained performance improvement and very real business, customer and cultural benefits. Read this and other case studies.