Model Site
You probably dream of a model site. A site without the physical or cultural constraints that come with in-house operations. A site that exceeds the typical levels of quality and expertise delivered by a fully outsourced operation.
Welcome to model site - a real opportunity to get it right.
Key Benefits
The benefits that mean the most to you will depend on your reasons for setting up a new site, but they include:
- Speed - using Blue Sky and our partners will deliver a brand new operation in record time.
- Quality - the new operation will give you the opportunity to set up a blueprint for best practice within your business.
- As a test bed – allowing you to approve the concept without disrupting the day-to-day running of the business.
- Ideal for limited period projects – if your project will only run for a year or two you can outsource it without compromising the quality.
- Flexibility with scalability - the real beauty of using the hosting model
- Shared responsibility for performance - Blue Sky manages the people and takes responsibility for delivering results.
How it works
The Blue Sky team takes on the responsibility for setting up and managing your model site, whether it is a customer services, inbound or outbound sales operation. Depending on the set up we can also work in partnership with providers of hosting services (premises) and IT and infrastructure specialists.
We manage the programme on your behalf, as well as taking direct responsibility for the people and operational elements of the project.
These include:
- Recruitment of all roles within the operation
- Training, including induction and development of a first class integrated training programme
- Development and implementation of the Blue Sky Performance Management System™
- Development and implementation of a bespoke Management Operating System – including the HR and operational processes necessary for a successful operation.
Model sites can be set up in an existing location or a completely new site. We can continue running them on your behalf, or hand them over to you once performance targets have been achieved.
Hfs believed a new outbound sales operation was crucial to the future of the business but they had no experience of outbound calling or of setting up an operation from scratch. Blue Sky, in partnership with Portal and Sabio, had the solution. Read this and other case studies.