Call Centre Expo, 16-17 September 2008, Birmingham NEC
The International Conference for customer contact & customer management professionals
Winning Hearts and Minds
Lindsay Terris
Principal Consultant, Blue Sky Performance Improvement
Delivering sales & service excellence at NS&I
- How Blue Sky and NS&I worked together to achieve a ‘sales through service’ transformation
- Get an idea of how the public and private sectors collaborated to increase sales and service performance
- Gain insight into the delivery elements of the transformation programme
- Learn how to strengthen the customer relationship whilst delivering over £200 million in incremental revenue
- Celebrating success and achieving awardwinning status in the UK
Visit the Call Centre Expo website
Download the conference PDF