Results and Case Studies
Everything we do delivers significant improvements to our clients’ sales or customer service performance. We only take on a project if we know we can meet or exceed targets.
Here are a few of the achievements we and our clients are most proud of. To read full case studies for all the examples below, please select them below.
EDF Energy
EDF Energy wanted to top the industry watchdog league tables. They also wanted to increase sales and customer retention and see both staff and customer satisfaction rise. At the same time they wanted to reduce the cost per contract and staff attrition levels. To stand any chance of meeting their ambitious objectives, managers with exceptional leadership skills were essential.
NS&I
National Savings & Investments (NS&I) offers much more than Premium Bonds but their twenty six million customers didn’t know that. With limited advertising activity, no CRM strategy and a reluctance to promote themselves pro-actively, how could NS&I spread the word about their thirteen other investment products?
Prudential
Taking a strategic partnership approach to sales training increased the quantity and quality of sales training interventions at Prudential, while almost halving their training budget.
Virgin Atlantic Airlines
This award-winning performance improvement programme added millions in new sales for Virgin Atlantic Airlines in the face of a market downturn.
EDF Energy
EDF Energy leapt up the customer service league tables and were short-listed for multiple awards following our customer experience programme.
First Choice Holidays
The Re-energise Change Programme, a holistic sales performance improvement programme, led to a 25% year-on-year increase in sales conversion for the First Choice Eclipse division.
Hfs Group
Hfs Group, part of Capital One, achieved a fivefold increase in market share after embarking on a performance improvement programme.
Linklaters
This customer service performance improvement programme helped Linklaters IT Helpdesk win an award for Best Customer Experience 2003.
Thomas Cook
A customer service performance improvement programme empowered staff at Thomas Cook Global & Financial Services (now Travelex) and delighted their customers, resulting in our clients being voted European Call Centre of the Year.
Eurostar
Eurostar were able to smash their sales targets after their performance improvement programme. Sales conversion went from 16% to 30%, and ancillary product sales from 1.5% to 39%.
Powergen
Blue Sky provided the training for the launch of Powergen Direct, which delivered a 30% higher sales conversion rate than all existing operations.
West Mercia Constabulary
A change programme at West Mercia Constabulary dramatically improved the morale, working practices and team spirit of a 999 call centre.
Sky
Faced with new digital competitors, Sky needed to expand their sales capability. Read how this train-the-trainer programme inspired Sky's internal training team to drive sales performance improvement by delivering sales training with a newfound passion and enthusiasm.
East Midlands Electricity
This customer service excellence programme was designed to ensure that East Midlands Electricity (now part of E.ON) exceeded customer service requirements set out by the industry regulator. As well as achieving this goal, the programme propelled the company to the top of the industry customer service league table.