Research
We regularly contribute to the media and produce research on performance, customer experience and cultural issues.
Research
Blue Sky regularly undertakes research on issues relating to performance improvement in sales and service operations. If you would like to contribute to our research, or want to receive a copy of recent reports, please telephone 01483 739400, or e-mail info@blue-sky.co.uk.
Think Tanks
Blue Sky Consulting facilitates regular Think Tanks, which address current issues faced by senior people working within sales and customer service. These sessions are attended by directors and senior managers of leading UK organisations and are facilitated by members of the Blue Sky team. The output from these sessions is summarised in a monthly article in Call Centre Focus magazine.
The latest Think Tank Report covers the areas of:
- Achieving Sales Performance Improvement
- Maintaining Sales Performance
- Maximising the Customer Experience
- Delivering Cultural Change
- Staff Retention Strategies
To receive a copy of the latest Think Tank Report, please telephone 01483 739400, or e-mail info@blue-sky.co.uk.
True cost of staff turnover
Have you ever tried to calculate how much it really costs your business when you lose a good member of staff? Or even an average one? And how confident are you that you understand the true reasons behind high staff turnover?
We surveyed over 200 companies and 450 call centres to produce the most comprehensive report on staff attrition. It examines the reasons behind staff attrition and provides a cost calculator to enable you to work out the real cost to your business.
To receive a copy of the report, please telephone 01483 739400, or e-mail info@blue-sky.co.uk.