No one is a blank canvas

Real change can be frightening, liberating and uplifting. We work with clients who have the passion and commitment to create phenomenal organisations

About Us

Changing sales and service, one conversation at a time

It's the small things - the playful delivery guy, the friendly agent on the end of the phone, the sales adviser who made it easy. Let's celebrate the people and brands that are making a difference to sales and service, in a good way. Join the #makeithuman movement today.

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Changing sales and service, one conversation at a time

We're delighted!

We've just won the ABP award for Excellence in Performance Improvement, hot on the heels of our 3rd prestigious TJ Award with our client VINCI Construction UK. Who says leadership development can't be measured?

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We're delighted!

Need a tickle or a shock?

However much we know we can improve your performance at work, we’re full of respect for how far you’ve already come. You’ve realized you need help to take it to the next level, and we are here to guide that transition.

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Need a tickle or a shock?

A journey of a thousand miles ends with the last step

It’s not just about that moment of insight you had when you started looking for a training partner, it’s about where we end up together, and the results you get.

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A journey of a thousand miles ends with the last step

We’re not backwards about coming forwards

Our team is proactive. We’re not afraid to push you when you need it to make sure you’re on the right path.

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We’re not backwards about coming forwards

A selection of Clients and Case Studies